Get a Quote

Help & Support

Frequently Asked Questions

About TuringX
What does TuringX do?

TuringX builds mission-critical software and digital systems for organizations focused on innovation and scale. Our expertise includes custom software development, cloud and DevOps engineering, AI automation, business intelligence, cybersecurity, and enterprise system modernization.

What makes TuringX different from other IT companies?

We combine deep technical engineering with business-aligned product strategy. Every solution is designed for measurable outcomes, operational reliability, maintainability, and real-world growth.We focus on solving business problems with scalable architecture, strong UX, and best-in-class engineering practices.

Where is TuringX based? Do you work globally?

We are headquartered in India and work with organizations in the UK, Europe, the Middle East, North America, and Asia.

Our delivery model supports both remote and hybrid engagements.

What types of projects do you typically take on?

We work on projects where technology has a direct impact on business performance such as:

  • SaaS platforms
  • Enterprise applications
  • E-commerce ecosystems
  • Data and analytics systems
  • AI-driven automation
  • Cloud infrastructure
  • System modernization initiatives
Security, Data Protection & Compliance
How do you ensure the security and privacy of our data?

Security is integrated into architecture, development, deployment, and operations.We enforce:

  • End-to-end encryption
  • Identity and access governance
  • Secure DevOps and CI/CD
  • Continuous vulnerability and threat monitoring
  • Compliance support for SOC2, DPDP, GDPR, HIPAA and others
Can you work with sensitive or regulated data?

Yes. We regularly work with financial, medical, and personal data while maintaining strict compliance requirements.

Do you perform security audits or penetration testing?

Yes. We offer penetration testing, red-team assessments, code audits, and infrastructure vulnerability reviews.

Will our systems remain operational during modernization or upgrades?

Yes. We design phased modernization and coexistence strategies that preserve uptime, ensure data integrity and maintain user access during enhancements. System performance remains stable while modernization takes place.

Industries & Expertise
Which industries do you specialize in?

We focus on:

  • FinTech: secure and compliant platforms
  • Healthcare: privacy-first systems and data accuracy
  • Retail & E-commerce: scalable commerce and personalization

We also have strong experience in SaaS, logistics, and professional services.

Can you adapt to industry-specific compliance?

Yes. We work closely with compliance, legal and cybersecurity teams to align system design with reporting standards, regulatory requirements, and audit expectations.

Do you offer domain consulting along with engineering?

Yes. Our team supports product discovery, technical strategy, and architecture planning tailored to your industry.

Technical and Product Strategy
Can you help us refine our product strategy or roadmap?

Yes. Our team supports feature prioritization, user journeys, technical strategy, and roadmap design.

Do you offer rapid prototyping or MVP development?

Yes. We help validate concepts quickly with prototypes, MVPs, and pilot projects.

Can you take over an existing or partially built product?

Yes. We can take over existing or partially built products. We begin with a detailed code and architecture audit, stabilize the system if required, and then continue development. The level of takeover depends on the quality, structure, and completeness of the existing work, which we evaluate on a case-by-case basis.

Project Delivery, Communication & Collaboration
How do you manage communication throughout the project?

We use agile delivery with structured visibility:

  • Regular demos and milestone reviews
  • Dedicated communication channels
  • Transparent progress tracking
  • Regular architecture and product alignment meetings

You always know what is being built, why, and when it will be delivered

Do you follow Agile or other delivery methodologies?

Yes. We use Agile with iterative releases. For regulated environments, we can also support hybrid and milestone-based models.

What tools do you use for project management?

We use Jira, Linear, Confluence, Figma, Slack, and Git-based workflows.

How long does a project usually take?

Timelines depend on technical complexity and delivery scope. Following discovery, we provide a detailed plan with:

  • Defined milestones
  • Estimated launch window
  • Risk and dependency mapping

We prioritize both speed and stability.

Can you work with our existing IT or engineering team?

Yes. We frequently collaborate with in-house teams to accelerate delivery, bring advanced engineering capabilities and integrate best practices into their workflows.

How do you handle changing requirements or evolving product scope?

We follow controlled change-management practices and ensure impact analysis, cost adjustments, and new timelines are clearly communicated.

Scalability Architecture & Future-Readiness
How do you ensure systems scale as the business grows?

Scalability is engineered into the foundation of each system. We design for:

  • Higher transaction volumes
  • Multi-region deployments
  • Microservices and modular growth
  • Data expansion
  • High availability and resilience

Systems remain stable even as demand increases.

Do you design systems for long-term maintainability?

Yes. We prioritize clean architecture, modular code, strong documentation, and development best practices.

How do you handle technical debt?

We address it early with refactoring plans, architectural changes, improved DevOps practices, and automated testing.

Do you support ongoing improvements after launch?

Yes. Launch is just the beginning. We continue supporting your product with updates, optimization, security enhancements and new features that align with evolving goals.

Support, Training & Handover
Do you provide training for our staff?

Absolutely. We deliver structured knowledge transfer including:

  • Technical and user training sessions
  • Detailed documentation
  • Onboarding resources for new team members
  • Knowledge transfer sessions

Your teams gain self-sufficiency quickly.

What does support look like after deployment?

We offer SLA-based support that includes:

  • 24/7 monitoring
  • Performance tracking
  • Incident response and troubleshooting
  • Performance and security maintenance
  • Regular optimization cycles
  • Feature enhancements

We stay involved long after launch.

Do you offer SLAs?

Yes. We offer custom SLAs based on your operational needs, uptime targets, and support hours.

Can we transition from your support team to our in-house team?

Yes. We can gradually transition ownership through structured handover, training, and co-maintenance.

Pricing, Contracts & Engagement Models
What is your pricing structure?

Pricing is tailored to the project. We offer:

  • Fixed-cost delivery for well-defined scopes
  • Time and materials for evolving products
  • Dedicated engineering team models for continuous development

Costs are transparent and tied to clear deliverables.

Do you offer retainer-based or subscription models?

Yes. Companies that require ongoing development or managed services can choose retainer plans.

Is there a minimum contract duration?

Project-based engagements vary. Dedicated teams typically start with a 3-month minimum.

Do you provide cost estimates before starting?

Yes. After discovery, we provide a detailed proposal with timelines, deliverables, and cost breakdown.

Do you work with startups and enterprises?

Yes. We support organizations at every growth stage:

  • Startups benefit from rapid execution and product guidance
  • Enterprises gain modernization expertise and scalability assurance

Engagements scale with the business.

Procurement & Enterprise Buying
Do you sign NDAs and legal agreements before sharing details?

Yes. We sign NDAs, MSAs, SOWs, and vendor onboarding documents

Do you support vendor assessments or RFP processes?

Yes. We respond to technical, security, and compliance requirements for enterprise procurement teams.

Do you provide architecture diagrams, documentation, and governance reports?

Yes. We deliver complete documentation for engineering teams, leadership, and auditors.

Getting Started
How can we begin working together?

You can:

We will discuss your goals, define challenges and propose the right solution approach.

What happens during the initial consultation?

We discuss:

  • Your goals
  • Challenges
  • Technical needs
  • Timelines and constraints

Then we recommend the right approach and engagement model.

What if we already have a project brief?

You can submit it directly through our project request form.Our team will review it and get back to you with actionable next steps.

What does your onboarding process look like?

We begin with discovery workshops to understand your business, success metrics, and operational needs. From there, we present:

  • Delivery roadmap
  • Milestones and timeline
  • Communication and governance process

Every expectation is aligned and you receive a clear roadmap before work begins.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Ready to build what’s next?

Reach out to us directly at [email protected] or fill in the form at our contact page.